FAQ - Structured System which will Operate Independently of People

Grading of users on two independent lines which will compliment each other Viz. (1) Helper (2) Intellect after basic "Social Thinker" badge post registration.

Users to rate each other with a 5 star rating system. User can get both the badges of helper and intellect in parallel.

Grading which needs to be customized for uolve - https://en.wikipedia.org/wiki/Wikipedia:WikiProject_India/Assessment#Quality_scale

Helper

• (a) Helper - 10 5star rating from users to become a helper
• (b) Super Helper- 20 5star ratings by any registered user quoting a GA+(wiki) rated article on which the user provided help.
• (c) Trusted Helper - 20 5star ratings by super helpers quoting a FA*(wiki) rated article on which the help was received.

Intellectual

• (a) Knowledgable - Single person (majorly) contribution to get a problem/solution grading of C (wiki) state
• (b) Intellectual - Single person (majorly) contribution to get a problem/solution grading of GA+(wiki) state
• (c) Super Intellectual - Single person (majorly) contribution to get a problem/solution grading of FA+(wiki) state

The intellectual and super intellectual status will be conferred by trusted helpers while they are doing audits of the content. Users should be able to send a request to Trusted helpers to review and confer the reward to avoid any misses.

Helpers are people in the group who can help others to define problems or solutions in a better way and show guidance to others so that they can contribute positively. Helpers are not barriers, but their job is to promote other people views in the best possible way. We need to remember that this is not a question and answer site. This requires a lot of skills to post a good problem and right solutions and for this, we will need people who can help other users, who may not have all the skills required.

1. Define the role of helpers?
Some People may have identified a very good problem or solution. However, they can duplicate or may not be able to express themselves properly or may give a clue to identify or solve an existing problem. The Role of helpers will be

1. To check if the existing problem or solution is available and if it is available, they will provide the reference link to the user.
2. Help in making the problem or solution better; seek more information from the user when required.
3. Validate the data and numbers provided from available sources. In case of missing data points, research for data and provide the relevant data to make the solution or problem complete.
4. Ask them to follow the guidelines properly, if they are breaching it.
5. Mentoring people and helping with content modification.

2. What is the timeline for the helper to promote the post of any user?
Dashboards for helpers to pick up the activity of their choice. No mandatory rules for helpers to do any task.

Any user can Flag the content in the following categories (a) Incorrect information, (b) Wrong links/images (c) Abusive content (d) Grammer or sentence formation (e) Incomplete information (f) Person name included (f) Requires improvisation (g)Others. The user can provide the specific details, which will help in getting the content corrected quickly. The Flagged content will be removed and will be reinstated after review and making corrections as required to the extent possible.

3. How will you encourage likeminded people to collaborate and find solution
Interested people can click on "Join and Follow" to be part of the group to collaborate.

4. How will a helper refine a particular solution?
Every Helper will act as a role of critic and will ask the solution provider to clarify and think about the possible failures, risks or other opportunities, which can be further explored. The user will edit the problem/solutions until the helper group has not validated the same. If the helper does not have the required expertise, they will not mark the solution as validated and will mention people in the respective field to asses it.

5. How will you put a check to the activity of the helpers to ensure that there are no misses or bias?
All the problems and solutions reviewed by the helpers will go through the super helper to get a rating on the below parameters on a scale of 1Low to 5High (5 star).

• (a) Problem
  • (i) Grammar and language proficiency is by default expected
  • (ii) Genuinity of the problem - is the problem faced by a group of people and fits the guidelines of Uolve.
  • (iii) Clarity and details - Does the problem follow the standard template guidelines and facts, which could have been provided by searching on the net with a rough estimation.
  • (iv) Problem drivers - What are the major reasons, which are driving the problem.
  • (V) Mapping the problem to the right strategic problem
• (b) Solutions
  • (i) Check for duplicate solutions before reviewing.
  • (ii) Practical possibility with Logical thinking.
  • (iii) Clarity of thought with complete details and reference links to sources from where the solution has been picked up.
  • (iV) Answer to the question – why only this solution, over others.
• (c) Quality of Help
  • (i) Helped the user to articulate the problem/solution in the appropriate way.
  • (ii) Added relevant facts and numbers, which can help to get the attention of the required people.
  • (iii) Asked the right questions to get the missing details and get it rephrased.
  • (iV) Did not misguide the thoughts of the users by their own assumptions or opinions.
  • (V) Ensured that all the guidelines are met as per the expected standards.
  • (VI) Help exhibited, by putting in additional efforts in coordination with the user to make it best.

6. Can any other helper edit the problem /solutions even when they are not tagged to it?
Yes, any helper can come forward to help on any problem and solutions posted by any user with the best intention to make it better.

7. Can one helper edit the problem and solutions of another helper?
Yes, one helper can also help other helpers or super helpers as well. Another helper will get a trigger email when changes are made to the content.

8. Can the helper be of a different country or region?
Yes, the helper can be from any part of the world.

9. What happens if the user, himself is not responding or coordinating with the helper?
The helper or super helper can provide the comments and close the review process by providing the details.

10. Can the helper take up the idea of the user, in case if they are not responding?
No, we will not encourage. Our platform aims to provide more credit to the helpers and even more to the super helpers. Therefore, when people are helping others, they will always be in the most advantageous position. The user is just the originator, how the helper and super helper have molded that thought into a successful solution is the real talent, which we want to be exhibited on this platform.

**11. Can Multiple Helpers work on the same problem or solution, simultaneously together? **
Yes, we will have the name and time of edits made by the people – which can be tracked. All the problems/solutions where multiple edits have happened will be flagged off to the group of super helpers to get it validated.

12. Who will be the helper, when a super helper posts solutions/problems?
We expect Super helpers to maintain good standards by themselves. However, Trusted helpers will review the content of super helpers and make the required corrections as required.

13. Can the user/helper file a complaint if the helper has rejected the idea without any logic or has refabricated the idea in a wrong way, which the user was not intending?
Yes, any user at any point of time can file a complaint by providing the details. This will be taken up seriously, the super helpers will correct the content, and the user who is guilty will be prohibited to edit any content.

First 10 new posts/edits will go through next level of helpers for review, even though the content goes live. Helpers will rate the post on a scale of 5, basis the specific guideline set. If the score is greater than 80, the user post will not go through the moderation process. However, other users can flag the content basis the gaps identified. The post will go through the moderation, till they achieve a score of greater than 80, from their last 10 posts. ( Trusted Helpers will be required to make the content right, to allow it on site or keep it on hold until it has been corrected)

14 Will Uolve encourage users to provide links of their blogs or videos on the net along with their solutions?
Yes, we will encourage people to provide additional links, which can help users to understand the solution better. Helper and super helpers will be required to validate if the link is in line with the solution offered.

Helpers are not required to provide any help when the problem and solution itself is perfect

15 Why do you want to have Clarification instead of Discussions
We will have clarifications so that it helps everyone, rather than having generic discussions.

16. What will happen to the problems and solutions, which have been rejected by the helpers?
All the problems and solutions which have been rejected will be reviewed by the Super Helper by looking at the logic and reason provided by the helper. If the Super helper feels that the problem or solution can be improvised to post it on the site.

17 Don’t you think that there can be a constant dispute between the user and helper over the changes made?
Where ever any dispute arises, they can use the wiki model of consensus to agree.

18. You may not get the number of helpers and super helpers as expected and this may slow down the process?
We prefer to go slow and steady. The focus is to ensure the quality is very high as the success depends only on the quality of the solutions offered. People will prefer to see the solutions put across in the best way with all the details, instead of having broken things. As said, the aim is not to become popular quickly, but to help everyone in the best possible way only.

19. Can any helper or User claim any royalty or patents for the solutions offered?
No, neither the helper nor user will be able to claim any royalty or patents to the ideas/solutions offered. The objective is to make the best solutions to others free of cost.

20 Can any user claim to uolve to get paid for the idea if it is benefiting a lot of people and is being used commercially?
No, Uolve will not help the user to get any financial benefit for their idea. However, with the popularity of the platform, we will expect the minimum courtesy from users to provide the benefit derived on the page.

21 Can any user provide their personal email or contact details on the solutions if anyone is interested to get more details?
No. This can lead to issues which cannot be controlled. We may look at this at a later point of time.

22 Do you plan to have a group of investors and governments tagged to this platform to take forward the ideas for implementation?
Yes, Users will be allowed to seek help for funding and if any investor reads and finds the idea useful they can contact the user directly. Uolve will not play the role of mediator between the user or the organization. Uolve is just a platform to bring all the parties on the same platform to collaborate between themselves.

23 Can any entity, Individual or Organisation who has got benefited can provide the details of the benefits received from the idea?
Yes, we encourage people to do this easily in two ways.

1. An individual can click on the button - “This helped me”
2. Organization/ institute/ company/ government/ NGO - can Provide the details of the benefits and how it has helped them with all the details and proofs.

24 Can any individual request for money contributions for the idea using this platform?
No, this will make the helpers and super helpers biased and probability of people stealing others idea as their own.

25 Why will you want to portray helpers and super helpers in a big way when any idea is getting recognized as successful?
For this model to be successful the role of Helper and super helpers are very essential and will serve as a backbone and hence we will promote Helpers and super helpers in all possible ways and means. This will make the normal user aspire to become a helper and then a super helper.

26 When will be the edits to the solutions or the problems be frozen?
Once the super helper has approved the solution, it will be frozen for any further edits. People can only post a clarification on the solution, basis which changes will be made.

27 How will users who are not interested to register to provide problems and solutions?
If someone does not want to register, they can also post the question or provide an answer. They need to go through the captcha process to avoid spam and bot attacks.

28 Can every registered user Vote for a solution?
Yes, we will encourage every user to Vote for every solution offered.

29 Will Uolve route the problems to the concerned people and authorities who are responsible?
Yes, we will trigger the solutions to the respective emails ids whom we know can solve the problems.

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